Email beats social media as best channel for customer service in retail | Enghouse Interactive Eptica – Multi-channel communications – Self-Service, Voice, Email, Chat, Social Networks
Using social media to map the consumer journey to the customer experience | MyCustomer
4 Ways to Manage and Optimize Your Customer's Journey with Social Media Intelligence
Making Social Media Part of Your Customer Experience Strategy
Customer Experience: How Important Is Social Media Engagement? | Infinit-O Global
Why are we so bad at social media customer service? - ClickZ
Social Media and UGC in the Customer Experience Journey - Hootsuite
Social Customer Service (Infographic)
How Social Media and Customer Service Can Work Together to Provide a Better Customer Experience - Etech Global Services
How does Social Media Boost Customer Experience? - Etech Global Services
8 Strategies To Improve Customer Experience On Social Media
Why Customer Experience on Social Media Matters The Most Today - SocialBee
Why Social Messaging is the Future of Customer Experience | Sprout Social
Why Social Media Is a Key Part of an Omnichannel Customer Experience - Ameyo
Providing great social media customer service - Zendesk UK
How to improve customer experience through social media?[Proven Tips}
Why Customer Experience on Social Media Matters The Most Today - SocialBee
Best Customer Experience in Social Media Form
3 Social Media Steps To Fix Bad Customer Experience - Neosperience
Complete Social Media Customer Service - Simplify360
6 Key Elements of Using Social Media for Customer Service
4 steps to enhancing the customer experience with social media
