SciELO - Brasil - The use of the quality model of Parasuraman, Zeithaml and Berry in health services The use of the quality model of Parasuraman, Zeithaml and Berry in health services
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Figure 1 from The use of the quality model of Parasuraman , Zeithaml and Berry in health services | Semantic Scholar
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Service Quality Gap Model Source: A. Parasuraman, Valarie A. Zeitham l,... | Download Scientific Diagram